SCHOOL CATERING SERVICES

 CQ33023
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At Innovate, we offer a compelling mix of high quality food choices and are committed to providing a fresh food service in a convenient and fun way. Our menus we create are designed to provide the students with the very best mix of contemporary, global and traditional flavours to enhance our customers dining experience, whilst providing well-balanced menus to help support a healthy lifestyle.


Food is at the heart of everything we do, below are some of the principles we stick to:

  • Sourcing responsibly and locally, where possible. Our meat, fresh vegetables and fruit are UK grown and Red Tractor accredited.
  • Over 95% of the food we serve is prepared from scratch using fresh ingredients…daily sandwiches, main meals, bakery, salad bar to name a few.
  • Using MSC accredited fish and seafood.
  • Eggs that are free range and RSPCA Assured accredited.
  • All of our menus and recipes are fully compliant with the Government School Food Standards.

Our Chef Manager on site and I are always happy to listen to you and your ideas so if you want to talk, we’re here to listen. We are proactive with the feedback received and work with students, parents and the school to ensure a bespoke service where possible. Throughout the year we also pop along and visit the student council or any “enthusiastic about food” group to hear their thoughts. If a particular area is raised, we explain how we will take your idea and develop it. So we want to hear from you, about your likes and dislikes and your ideas for the future.

hello@innovatefood.co.uk  / 0845 494 0005

Yours faithfully,
Nitin Rampal
Regional Business Manager
Innovate Services Ltd


Please click on the document links below to view information about the menu, prices and also guidance on food allergies & intolerances.

Customer Notice - Food Allergies & Intolerances

Menus & Prices

Please click on the following link to access ParentMail where all payments for school meals are processed.

ParentMail


Free School Meals

Your children are entitled to free school meals if you receive:

  • Income Support
  • Income-based Jobseeker's Allowance
  • Income-related Employment and Support Allowance
  • Universal Credit
  • Child Tax Credit, but not entitled to a Working Tax Credit and have an annual income (as assessed by the Inland Revenue) of no more than £16,190 (from 6 April 2011)
  • Guaranteed Element of State Pension Credit
  • or are being supported by the National Asylum Support Service (NASS)

If you are in receipt of any of the above, even if your child is in receipt of universal free school meals, please ensure that you apply for free school meals online via the London Borough of Hounslow website.

Application for Free School Meal

Biometric FAQs

What is BioStore?

BioStore is a central database located within a school, which stores the information which identifies pupils uniquely to each of the applications used at the school.  

BioStore requires each pupil to register only once, usually by placing a finger on a fingerprint scanner, although other identification methods are available.  

Why use BioStore instead of other existing identification methods?

BioStore’s centralised system speeds up the registration process – each student need only register once, no matter how many applications requiring identification are in place at the school.  

With a Biometric system, students cannot borrow or steal credentials from each other, reducing the opportunities for bullying.  Queues are reduced, because the rate of identification of students is quickened.  Students need no longer carry cards, remember PIN numbers, or use cash to buy a meal.  

Biometric systems save time and money for both school and pupils because the need to replace lost cards and forgotten passwords is eliminated.  

Does BioStore record images of individual fingerprints?

BioStore does not store images of fingerprints on its system, and never will.  Only mathematical representations of certain points of a finger image are recorded, typically between ten and sixty depending on the characteristics of the finger.  This mathematical data is encrypted and is called a template.  The data is extremely secure in its encrypted form, and even if it were not encrypted it would be impossible to recreate the original fingerprint image from the stored data.  

Is it possible to recreate a fingerprint from the data stored by BioStore?

No, the BioStore system only stores a short string of encrypted numbers, too little data for the original print to be reconstructed.  

How secure is the stored data?  What would happen if somebody stole it?

The BioStore database is protected by a licence key, meaning that the database and any backup of its contents can only be accessed on licensed hardware.  The hardware is stored in the school’s own secure facility, so that the encrypted data is only available to the registered licensee.  Even if a school’s security were to be compromised and a backup of the database stolen, the encrypted data would still be unreadable, even by another school.  

If I lose my bank card then it can be replaced.  But I can’t replace my finger.  If a template is stolen, have I lost my identity forever?

The simple answer is no.  The fingerprint template stored in the database is merely a string of encrypted numbers.  If this string of numbers were to be removed from the database, it would be useless, because it cannot be recognised as a fingerprint.  A fingerprint scanner checks for a real finger – it does not recognise a string of numbers.  

Could the police or a court of law use the fingerprints stored in a BioStore database?

BioStore does not store fingerprint images.  The recorded templates are comprised of a set of numbers which represent each person.  This set of numbers will be unique within populations of hundreds, or a few thousands, of people.  However, in a wider population the system is not accurate enough for the templates to be usable for forensic matching with any degree of certainty.  A court of law would not be able to use this information as evidence.  

What happens about twins, or someone who has hurt their finger?

Even identical twins have different fingerprints, and will not be mistaken for each other by BioStore.  In very rare cases there are people who are born without fingerprints.  Occasionally someone’s fingerprints may deteriorate because of exposure to some chemical products, and sometimes temperature changes can cause reduction in fingerprint quality.  However, a cut finger would not cause any problem for BioStore, unless it resulted in major disfigurement.  

Is there any alternative for pupils who are unable to provide biometric data for some reason, such as a disability?

Alternative identification methods, such as smart cards and name and photo identification, are always available in BioStore systems.  Pupils unable to provide biometric data can opt to use one of these methods, as can any pupil who prefers not to use biometrics.  

If I object to my child being fingerprinted, what will happen?

The school will issue any pupil who wishes to opt out of the biometric system with an alternative method of identification.  BioStore recognises a number of identification methods, including smartcards, PIN numbers, passwords and name and photo lookup.

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